Terms & Conditions

Last Updated: April 15, 2025

Welcome to MitraPix! These Terms and Conditions (“Terms”) govern your access to and use of MitraPix.com (“the Website”), which is operated by Mesh Creation in Dehradun, India. By registering an account or using any part of the Website, you agree to be bound by these Terms, along with our Privacy Policy and Cancellation/Refund Policy. If you do not agree, please refrain from using our services.

1. Account Registration & Security

  • Eligibility: You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account or purchase content on MitraPix. By using the site, you represent that you meet this age requirement.
  • Account Creation: Some features (like purchasing or downloading stock content) require creating a user account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
  • Account Security: You are responsible for maintaining the confidentiality of your account login credentials. Any activity performed through your account is your responsibility. Please use a strong password and limit access to your account. If you suspect any unauthorized use of your account, notify us immediately so we can help secure it.
  • Account Use: You agree not to share your account with others or use another user’s account without permission. We reserve the right to suspend or terminate accounts that we suspect are being used in violation of these Terms or for illegal activities.

2. Use of the Website

MitraPix provides an online marketplace for stock photographs and videos (“Content”). You agree to use the Website and Content only for lawful purposes and in accordance with these Terms. Specifically, you agree that you will NOT:

  • Misuse the Website by knowingly introducing viruses, malware, or any other material that could harm the site or other users’ devices.
  • Attempt to gain unauthorized access to any part of the Website, other user accounts, or computer systems.
  • Engage in data mining, scraping, crawling, or use any automated means to download or gather content without our prior permission (aside from standard search engine practices).
  • Impersonate MitraPix, Mesh Creation, an employee, or another user, or otherwise misrepresent your affiliation with any person or entity.
  • Harass, threaten, or violate the legal rights of others on the platform (including rights of privacy and publicity).

We reserve the right to suspend or ban users who violate the above usage rules or any other provision of these Terms.

3. Purchasing Content and Payment Terms

  • License Grant: When you purchase or download a stock image or video from MitraPix, you are obtaining a license to use that Content, not ownership of the Content itself. MitraPix (or its content contributors) retain all ownership and intellectual property rights to the Content. Your use of any downloaded Content is subject to the license terms provided (e.g., standard license for commercial use, editorial use, etc.), which will be made clear at the time of download or in the item description.
  • Permitted Use: Upon payment, you receive a non-exclusive, non-transferable right to use the Content in accordance with the license. This typically means you can use the image or video in your personal or commercial projects (marketing materials, websites, social media, etc.), but you may not claim the Content as your own or redistribute it as a standalone product. See “Content Usage Restrictions” below for specifics.
  • Content Usage Restrictions: To protect the rights of creators and Mesh Creation, you agree to the following limitations on Content use. You may not:
    • Resell or Sub-license: You cannot resell, redistribute, or sub-license MitraPix Content to any third-party, except as integrated into your own work (for example, you can use an image in a marketing poster you create for a client, but you cannot give or sell the raw image file by itself to the client or others).
    • Unauthorized Distribution: You must not make Content publicly available in its original, high-resolution form. This means you can’t post files on publicly accessible websites or file-sharing platforms for others to download, and you cannot use MitraPix Content in products where the item contributes to the core value of the product (e.g., printing an image as standalone merchandise like a poster for sale, unless a specific extended license permits it).
    • Removal of Watermarks/Copyright: If any Content is provided with a watermark or attribution requirement, you must not remove watermarks or copyright notices without permission until you have licensed the content and such removal is allowed. (Generally, purchased files will not have watermarks.)
    • Prohibited Uses: You may not use the Content in a defamatory, pornographic, or otherwise illegal manner. In addition, if Content features an identifiable person or property, you may not use it in a way that suggests endorsement by the person or owner of the property unless you have obtained separate permission.
  • Payment Processing: All payments on MitraPix are handled through Razorpay, our secure payment gateway. By making a purchase, you authorize us to charge your selected payment method through Razorpay for the total amount (which may include applicable taxes or fees). You agree that the billing information you provide is accurate and that you have the right to use the payment method. We do not store your card or bank details on our servers (see Privacy Policy above for details) – Razorpay processes your payment information securely​sparkoflights.com.au.
  • Pricing and Taxes: Prices for stock Content (or subscription plans, if offered) are displayed on the Website. We reserve the right to change pricing at any time (though changes will not affect past purchases already made). If any sales tax, GST, or VAT applies to your purchase based on your location, it will be added at checkout as required by law. You are responsible for any such taxes or duties.
  • Order Confirmation: After a successful payment, you will receive an order confirmation via the Website and/or email. Download links or access to the purchased Content will be provided immediately in your account area or via email. If you encounter any issues accessing a file, please contact us for support.
  • Invoice/Receipt: Mesh Creation will provide a receipt or invoice for each transaction. This document will include our business details (Mesh Creation, Dehradun, India) and the charges, which can be used for your records.

4. Cancellation & Refunds

Purchases on MitraPix generally pertain to digital goods (stock photos/videos) that are delivered instantly. As such, we have a Cancellation & Refund Policy that outlines when refunds may be granted. In summary:

  • Once you have downloaded or accessed a digital item, the sale is considered final. We do not normally offer refunds or exchanges for change of mind or if the content meets its description.
  • In special cases (e.g., a file is corrupted, or you purchased the same item twice by mistake), we will work with you to resolve the issue, which may include providing a working replacement file or issuing a refund as outlined in our Cancellation & Refund Policy below.
  • If you have a subscription or membership plan (if offered by MitraPix), you may cancel your subscription at any time to prevent future billing. However, you will retain access to the service for the remainder of the period you paid for, and no pro-rated refunds are given for unused time.

By making a purchase, you acknowledge that you have read and agree to our Cancellation & Refund Policy (which is incorporated into these Terms).

5. Intellectual Property and Ownership

  • MitraPix Content: All images, videos, and other stock content available on MitraPix are protected by copyright and other intellectual property laws. Mesh Creation or the original content creators retain full ownership of the content. When you purchase a license, you are obtaining rights to use the content under specific conditions, not purchasing the copyright.
  • MitraPix Website Materials: Apart from the stock content, all other materials on the Website – including text, graphics, site layout/design, logos, trademarks, and software code – are the intellectual property of Mesh Creation (or its licensors) and are protected by copyright and trademark laws. You may not copy, distribute, modify, or create derivative works from these materials without explicit permission.
  • Trademarks: “MitraPix”, the MitraPix logo, and any other product or service names or slogans displayed on the site are trademarks of Mesh Creation. You must not use these trademarks without prior written consent. All other names and logos may be trademarks of their respective owners.
  • User-Provided Content: If at any point MitraPix allows user-generated content (e.g., comments, reviews, or photographer submissions), you retain ownership of your content, but by submitting it, you grant MitraPix a worldwide, royalty-free license to use, display, and distribute that content on the Website. (We will specifically clarify terms if/when user submissions are enabled.)

6. Disclaimers and Limitation of Liability

  • Service “As Is”: MitraPix is provided on an “as is” and “as available” basis. While Mesh Creation strives to maintain a high-quality service, we do not guarantee that the Website will be uninterrupted, error-free, or completely secure at all times. Technical issues or maintenance may occasionally result in temporary service interruptions.
  • Content Accuracy: We endeavor to provide accurate information (titles, descriptions, tags) for all stock content. However, MitraPix makes no warranty that the content is flawless or suitable for your particular purpose. For example, while we try to ensure model or property releases are noted for applicable images, we do not guarantee that every use of content is free of intellectual property or privacy claims. You are responsible for using the content in compliance with the law (e.g., not using an image in a defamatory way or beyond the scope of the license).
  • No Professional Advice: Any informational content on our site (such as blog articles or how-to tips) is for general informational purposes and does not constitute legal, financial, or professional advice.
  • Limitation of Liability: To the fullest extent permitted by law, Mesh Creation (including its directors, employees, and affiliates) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
    • your use of (or inability to use) the Website or any Content,
    • unauthorized access to or alteration of your transmissions or data, or
    • any other matter relating to the Website or Content.
    In no event shall our total liability to you for all claims arising out of or relating to your use of the service or content exceed the amount paid by you to MitraPix for that content or service in the past six months (if any). If you are using the site in a jurisdiction that does not allow certain limitations of liability, some of these limitations may not apply to you.
  • Indemnification: You agree to indemnify and hold harmless MitraPix, Mesh Creation, and its affiliates from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) that arise from your violation of these Terms or misuse of the Content. This means if a third party takes action against Mesh Creation because you used a photo/video in a way that breaches these Terms or any law, you will be responsible for the costs.

7. Termination

We reserve the right to suspend or terminate your account and access to MitraPix at our discretion, with or without notice, if you violate these Terms or if we suspect fraudulent, abusive, or illegal activity. In the event of termination due to a breach of terms, you must immediately cease using any downloaded content (unless your use is otherwise permitted under an existing license you obtained). Sections of these Terms that by their nature should survive termination (such as Content licensing restrictions, indemnity, disclaimers, and liability limitations) will remain in effect. You are free to terminate your own user account at any time by contacting us or using any account deletion feature provided. Termination will not entitle you to any refunds for purchases already made, except as provided in the Cancellation & Refund Policy.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from or relating to the use of the Website or these Terms that cannot be resolved amicably shall be subject to the jurisdiction of the courts in Dehradun, Uttarakhand, India. By using MitraPix, you consent to this jurisdiction and venue.

(If you are a consumer user, you may have additional rights under your local laws; nothing in these Terms is intended to limit your statutory rights if applicable.)

9. Changes to Terms

Mesh Creation may update or revise these Terms & Conditions from time to time. If we make material changes, we will notify users by posting the updated Terms on the Website and updating the “Last Updated” date above. In some cases, we may also send an email notification or prompt you upon login. By continuing to use MitraPix after any revisions become effective, you agree to be bound by the updated Terms. If you do not agree to the new terms, please stop using the Website.

10. Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us at [email protected]. We also encourage you to reach out if you need clarification on how you can use any stock content or if you believe any content on our site infringes on someone’s rights. MitraPix is a project by Mesh Creation, and we value open communication with our users. Your feedback and inquiries help us improve our services and address any issues promptly.

By using MitraPix.com, you acknowledge that you have read, understood, and agree to these Terms and all referenced policies. Thank you for using MitraPix – we hope our content helps bring your creative projects to life!